Refund and Cancellation Policy
This policy covers the GST Snapshot report, the only paid product on GSTPAN. Everything else on this site is free to use and involves no payment.
In short: if the GSTIN you ordered does not exist on the official GST portal, you get a full refund. You can cancel for a full refund at any time before the report has been sent to you. Once the report has been delivered it cannot be refunded, because it is prepared by hand for you specifically.
1. What you are buying
A GST Snapshot is a single PDF report on one GSTIN, priced at ₹199 inclusive of 18% GST. It contains that business's registration details and its return filing history, taken from the official GST portal at the time of the order. A GST invoice is issued for every purchase and emailed with the report.
Fulfilment is manual. A person looks the business up on the portal, checks the report and sends it. The stated turnaround is 24 hours from payment. Delivery is by email, to the address given at checkout.
2. When you get a full refund
- The GSTIN does not exist on the official GST portal. If the portal has no records for the number you ordered, there is no report to make, and the full amount is returned.
- You cancel before the report has been sent. Up to the moment we email your report, you can change your mind and ask for the order to be cancelled, for any reason or none.
- We do not deliver within the stated turnaround and you no longer want the report.
- You were charged more than once for the same order. Duplicate charges are returned in full.
3. When a refund is not available
Once the report has been emailed to you, the order cannot be refunded. The report is prepared by hand for the GSTIN you chose and cannot be resold or reused, so the work is spent the moment it is delivered.
In particular, a refund is not available because the portal held less information than you hoped, or because the business's filing history is shorter or emptier than expected. The report tells you what the official GST portal holds on that GSTIN on that date. Where the portal is sparse, so is the report, and that is itself the answer to the question you asked. The report is dated so that you can see exactly what was true and when.
Ordering the wrong GSTIN is not by itself grounds for a refund once the report has been sent, since the work has been done. Please check the number before paying. If you spot the mistake before delivery, tell us and we will cancel it.
4. Failed and declined payments
If your payment is declined, you are not charged and no order is created. Some banks briefly show a pending or reserved amount on a declined attempt. That is held by your bank, not by us, and it is released automatically, usually within a few working days.
5. How to ask for a refund
Write to us through the contact form, or email admin@gstpan.com, from the email address you used at checkout. Quote your order reference or the GSTIN you ordered. There is no form to fill in and no account needed.
We aim to answer refund requests within two working days.
6. How the money comes back
Refunds are made through Razorpay, our payment provider, to the original payment method. We do not refund to a different card, account or wallet, and we do not pay refunds in cash or in credit. Once the refund is issued, how quickly it appears on your statement is decided by your bank or card issuer, and is commonly five to seven working days.
A refund returns the full amount you paid, including the GST charged on it.
7. Who you are buying from
8. Changes to this policy
We may update this policy. The version that applies to your order is the one published on the day you paid.
See also our Terms of Service and Privacy Policy.